Following the completion of the transaction between Whirlpool Corporation and Arçelik A.Ş, for the establishment of a new entity at European level (named Beko Europe), Whirlpool UK Appliances Limited has now changed its corporate entity name. For more information on this new legal name of the Data Controller, please check our updated Privacy notice
Explore your appliance
The inner base of my fridge freezers has moisture build up
Droplets of water or moisture in the inner base of your appliance are usually due to there being a blocked gutter on the rear inner wall, it could also be due to items touching the back wall on the appliance.
Please clear anything that may be obstructing the gutter outlet. You can do this by using a drinking straw or a pipe cleaner. Once done, use a mop to clean up the base. This should then rectify the issue. If you need further help on how to do this, please refer to your manual.
If you do not have your manual, you can download manuals, or please call our customer service team on 0344 822 4224
How often should I defrost my freezer and how do I carry this out?
How often you defrost your fridge freezers depends on the model of your appliance. We recommend defrosting your freezer when the ice is around 3-5mm thick.
Please check below to help give you some indication, but also refer to your user instructions for further advice. If you need a replacement user manual, then please click here.
We recommend the following:
Small fridge with freezer box – Defrost every two weeks
Iced diamond fridge/freezer – Defrost the freezer every 6 months
Iced diamond single freezer – Defrost the freezer every 6 months
Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
Frost-free appliances – These appliances do not need to be defrosted.
For further advice or please call our customer service team one 0344 822 4224.
Why is there frost and ice appearing on the basket fronts of my frost free fridge freezers
Little amounts of frost can appear on the fronts of baskets if the door of the appliance is accidentally left open.
Please avoid leaving the doors open for any length of time which is longer than necessary. Also try to cover your liquids and foods with a bag or plastic container.
Please also make use of the ice cube tray that comes with your appliance, this is fitted with a lid, which keeps the moisture for entering.
If you require further help please call us on 0344 822 4224.
I had a spillage in my fridge freezers and now it smells
If your appliance has had a spillage inside of it, please clean it up as soon as possible to avoid a further smell to it which can be caused by a build up of bacteria.
We also recommend the use of our fridge care. Simply spray it on to all internal and external areas, such as salad bins, shelves and drawers, and then wipe away with a damp cloth. This will sanatise, steralise and clean the surfaces. This spray can also be used on normal worktops and surfaces.
For more information call our parts department on 0344 822 4224.
There is a noise coming from my fridge freezers
It isn’t uncommon for there to be a noise coming from your fridge freezers, this is more likely to happen when the appliance is new.
A loud crackling sound from inside your fridge freezers can normally be down to the build up of frost in your internal components.
Below are some causes for noise:
• The compressor / pump motor – This is normal
• The pipe is vibrating against a wall – Please check the positioning of the pipe
• There is circulation of gas around the pipes – This is normal
• Cracking sound – air movement – This is normal
If you need further help please call our customer service team on 0344 822 4224
My Whirlpool fridge freezers seems to be running all the time
Your Whirlpool fridge freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Whirlpool fridge freezers may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Whirlpool customer service on 0344 822 4224
My frost free fridge freezers is noisy compared to my old one
Your frost free fridge freezers uses a number of external and internal fans during the time it operates, so there can be a rise in noises during this time. This is normal, so please do not worry if you are hearing different noises, compared to the noises that your old fridge freezers made, especially if that noise is a crackling noise.
Your freezer does defrost itself at least once a day, when this happens, ice melts.
If you need further help please call our customer service team on 0344 822 4224
My fridge freezers has defrosted ice droplets, where are they going?
When your appliance auto defrosts itself, it produces melted water and goes into a water collection point. This is located at the back of your appliance, just above where the compressor is. During daiuly usage, the compresser becomes warm, so with that in mind, the water evaporates.
If the water collection point container becomes contaminated with foreign bodies or with spillages from the appliance itself, we would reccommend using our sanitising fridge cleaner. All you need to do is spray it on to any internal or external parts of your appliance and simply wipe away.
This cleaner is avaiable at parts.hotpoint.co.uk or by calling our parts department on 0344 822 4224.
I have an unstable appliance
When your appliance is new, you sometimes discover that your appliance is feeling slightly unstable.
Please check firstly to see that all 4 leg’s are firmly on the floor. If your appliance isnt level with the floor, you may find this is the reason for the increase in noise levels. You may also see that with the taller range of fridge freezers, that not leveling the legs will make it seem that the doors of your appliance have dropped to one side.
To level the appliance effectively, we recommend you enlist the help of a second person, who can help hold the appliance whilst you lift and adjust the feet to the correct level once again.
To fix a dropped door issue, we reccommend you lengthen the foot which is on the hinged side of the appliance, once complete, leave the appliance for a day or two, this should dissappear by then.
If you require further help please call us on 0344 822 4224.
I want to stack my fridge and freezer on top of each other, is this possible?
We do not recommend the stacking of cooling appliances on top of each other. As they are not built to be suitable for this purpose.
If you would like to stack appliances, you would need to purchase a product that is built and designed to save space, such as fridge freezer.
If you require further help please call us on 0344 822 4224.
How can I reverse the doors on my fridge freezers?
If you would like to reverse the doors on your fridge freezers, then the instructions to do so including diagrams are in the user manual that came with your appliance. If you want to book a door reversal with an engineer then please call us on 0344 822 4224.. Please be aware that a charge will be applied for this service.
If you do not have your user manual then you can find a replacement here.
If you need further assistance please call Whirlpool customer service on 0344 822 4224.
What temperature should my freezer be?
To comply with DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, Whirlpool freezers are set to operate from -18 and -26 degrees.
When putting in large amounts of food in your freezer, we recommend that beforehand, you turn on the fast freezer button or switch (if your appliance has one) for at least 24 hours before.
If you are unsure on how to do this, please refer back to your user manual for help and guidance. here.
If you require further help please call us on 0344 822 4224.
I have an amber light appearing on my fridge freezers, what is it for?
If there is an amber light flashing on the front of your appliance, it could indicate that the fast freeze button / switch has been selected.
If this was not meant to be selected, please press the button again or reverse the position of the switch to ensure that the appliance is back to its normal operatimg mode.
If you require further help please call us on 0344 822 4224.
I have a holiday button on my fridge freezers, what does it do?
Most appliances do have a holiday mode button. This is designed to be used after you have emptied the contents of your appliance and are going to be away from the house / appliance for a number of days or weeks.
During this period, and once on this setting, your appliance will run on the bare minimum amount of temperature needed to still function, this also dissconnects the cooling apparatus within your fridge.
If we are to assume that you are away from your appliance for a short period of time, and your doors are shut, the energy consumption will be much lower.
Please do not use the holiday function unless the fridge is empty, as if you do select it when there are items inside, you will; result in food loss.
If you require further help please call us on 0344 822 4224.
The underside of my salad compartments have moisture droplets
Green leaved perishables have a high level of water in them, and not being able to give these items enough air circulation around your vegetable and salad compartments can result in condensation appearing on the underside of the glass shelves.
We would recommend you try to give them a small amount of air circulation but either pulling out the glass shelf slightly (a couple of mm).
If this fails to work and if you need further assistance please call Whirlpool customer service on 0344 822 4224.
Why is the food in my fridge freezers not staying fresh?
Our refridgeration products are created to reach internal temperatures of between 0 and 5 degrees celcius.
As the cold air falls and warm air rises, please place dairy products in the designated dairy compartments, which are at the base of the inside door.
This is the coldest part of the appliance, so keeping items there will help in keeping your items fresh for as long possible.
Please avoid putting dairy and perishable items on the mid or top end of the fridge, as this shortens the life of product.
If you do have any queries or concerns about the running temperatures of your appliance, you can purchase a fridge thermometer through our parts team on 0344 822 5225 or you can order online here.
Once you have a thermometer, we recommend you place it on the mid section of your fridge, leave it overnight and look at the readings the next day, be careful not to move the thermometer from its overnight position when looking at the readings.
If you require further help please call us on 0344 822 4224.
I have a frost free fridge freezers, but dairy items are freezing, can you tell me why?
It is extremely important that all dairy items are placed in the dairy comparment of your frost free fridge.
Keeping your milk on an upper shelves could both hinder the through put of cooled air around the appliance and also cause the food and milk to freeze as its exposed to air, which is coming from the freezer compartment.
If you require further help please call us on 0344 822 4224.
What temperature should my fridge be?
Your appliance is designed to be able to operate at temperatures ranging from 0.5 degrees in the coldest section and up to 5 degrees in the warmest.
As cold air falls and warm air rises, please store your food in its most appropriate section of the fridge (ie. dairy shelf for dairy products).
If you need to change the temperature (make it cooler), you can adjust the thermostat by a thicker portion or a larger number of the indicator mark. If food is going off a lot quicker than anticipated, please try increase the setting and making it cooler. We would recommend that the fridge is set to number 3 or pointed at the mid way of the indicator line.
If you require further help please call us on 0344 822 4224.
The inner base of my fridge freezers has moisture build up
Droplets of water or moisture in the inner base of your appliance are usually due to there being a blocked gutter on the rear inner wall, it could also be due to items touching the back wall on the appliance.
Please clear anything that may be obstructing the gutter outlet. You can do this by using a drinking straw or a pipe cleaner. Once done, use a mop to clean up the base. This should then rectify the issue. If you need further help on how to do this, please refer to your manual.
If you do not have your manual, you can download manuals, or please call our customer service team on 0344 822 4224
How often should I defrost my freezer and how do I carry this out?
How often you defrost your fridge freezers depends on the model of your appliance. We recommend defrosting your freezer when the ice is around 3-5mm thick.
Please check below to help give you some indication, but also refer to your user instructions for further advice. If you need a replacement user manual, then please click here.
We recommend the following:
Small fridge with freezer box – Defrost every two weeks
Iced diamond fridge/freezer – Defrost the freezer every 6 months
Iced diamond single freezer – Defrost the freezer every 6 months
Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
Frost-free appliances – These appliances do not need to be defrosted.
For further advice or please call our customer service team one 0344 822 4224.
Why is there frost and ice appearing on the basket fronts of my frost free fridge freezers
Little amounts of frost can appear on the fronts of baskets if the door of the appliance is accidentally left open.
Please avoid leaving the doors open for any length of time which is longer than necessary. Also try to cover your liquids and foods with a bag or plastic container.
Please also make use of the ice cube tray that comes with your appliance, this is fitted with a lid, which keeps the moisture for entering.
If you require further help please call us on 0344 822 4224.
I had a spillage in my fridge freezers and now it smells
If your appliance has had a spillage inside of it, please clean it up as soon as possible to avoid a further smell to it which can be caused by a build up of bacteria.
We also recommend the use of our fridge care. Simply spray it on to all internal and external areas, such as salad bins, shelves and drawers, and then wipe away with a damp cloth. This will sanatise, steralise and clean the surfaces. This spray can also be used on normal worktops and surfaces.
For more information call our parts department on 0344 822 4224.
There is a noise coming from my fridge freezers
It isn’t uncommon for there to be a noise coming from your fridge freezers, this is more likely to happen when the appliance is new.
A loud crackling sound from inside your fridge freezers can normally be down to the build up of frost in your internal components.
Below are some causes for noise:
• The compressor / pump motor – This is normal
• The pipe is vibrating against a wall – Please check the positioning of the pipe
• There is circulation of gas around the pipes – This is normal
• Cracking sound – air movement – This is normal
If you need further help please call our customer service team on 0344 822 4224
My Whirlpool fridge freezers seems to be running all the time
Your Whirlpool fridge freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Whirlpool fridge freezers may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Whirlpool customer service on 0344 822 4224
My frost free fridge freezers is noisy compared to my old one
Your frost free fridge freezers uses a number of external and internal fans during the time it operates, so there can be a rise in noises during this time. This is normal, so please do not worry if you are hearing different noises, compared to the noises that your old fridge freezers made, especially if that noise is a crackling noise.
Your freezer does defrost itself at least once a day, when this happens, ice melts.
If you need further help please call our customer service team on 0344 822 4224
My fridge freezers has defrosted ice droplets, where are they going?
When your appliance auto defrosts itself, it produces melted water and goes into a water collection point. This is located at the back of your appliance, just above where the compressor is. During daiuly usage, the compresser becomes warm, so with that in mind, the water evaporates.
If the water collection point container becomes contaminated with foreign bodies or with spillages from the appliance itself, we would reccommend using our sanitising fridge cleaner. All you need to do is spray it on to any internal or external parts of your appliance and simply wipe away.
This cleaner is avaiable at parts.hotpoint.co.uk or by calling our parts department on 0344 822 4224.
I have an unstable appliance
When your appliance is new, you sometimes discover that your appliance is feeling slightly unstable.
Please check firstly to see that all 4 leg’s are firmly on the floor. If your appliance isnt level with the floor, you may find this is the reason for the increase in noise levels. You may also see that with the taller range of fridge freezers, that not leveling the legs will make it seem that the doors of your appliance have dropped to one side.
To level the appliance effectively, we recommend you enlist the help of a second person, who can help hold the appliance whilst you lift and adjust the feet to the correct level once again.
To fix a dropped door issue, we reccommend you lengthen the foot which is on the hinged side of the appliance, once complete, leave the appliance for a day or two, this should dissappear by then.
If you require further help please call us on 0344 822 4224.
I want to stack my fridge and freezer on top of each other, is this possible?
We do not recommend the stacking of cooling appliances on top of each other. As they are not built to be suitable for this purpose.
If you would like to stack appliances, you would need to purchase a product that is built and designed to save space, such as fridge freezer.
If you require further help please call us on 0344 822 4224.
How can I reverse the doors on my fridge freezers?
If you would like to reverse the doors on your fridge freezers, then the instructions to do so including diagrams are in the user manual that came with your appliance. If you want to book a door reversal with an engineer then please call us on 0344 822 4224.. Please be aware that a charge will be applied for this service.
If you do not have your user manual then you can find a replacement here.
If you need further assistance please call Whirlpool customer service on 0344 822 4224.
What temperature should my freezer be?
To comply with DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, Whirlpool freezers are set to operate from -18 and -26 degrees.
When putting in large amounts of food in your freezer, we recommend that beforehand, you turn on the fast freezer button or switch (if your appliance has one) for at least 24 hours before.
If you are unsure on how to do this, please refer back to your user manual for help and guidance. here.
If you require further help please call us on 0344 822 4224.
I have an amber light appearing on my fridge freezers, what is it for?
If there is an amber light flashing on the front of your appliance, it could indicate that the fast freeze button / switch has been selected.
If this was not meant to be selected, please press the button again or reverse the position of the switch to ensure that the appliance is back to its normal operatimg mode.
If you require further help please call us on 0344 822 4224.
I have a holiday button on my fridge freezers, what does it do?
Most appliances do have a holiday mode button. This is designed to be used after you have emptied the contents of your appliance and are going to be away from the house / appliance for a number of days or weeks.
During this period, and once on this setting, your appliance will run on the bare minimum amount of temperature needed to still function, this also dissconnects the cooling apparatus within your fridge.
If we are to assume that you are away from your appliance for a short period of time, and your doors are shut, the energy consumption will be much lower.
Please do not use the holiday function unless the fridge is empty, as if you do select it when there are items inside, you will; result in food loss.
If you require further help please call us on 0344 822 4224.
The underside of my salad compartments have moisture droplets
Green leaved perishables have a high level of water in them, and not being able to give these items enough air circulation around your vegetable and salad compartments can result in condensation appearing on the underside of the glass shelves.
We would recommend you try to give them a small amount of air circulation but either pulling out the glass shelf slightly (a couple of mm).
If this fails to work and if you need further assistance please call Whirlpool customer service on 0344 822 4224.
Why is the food in my fridge freezers not staying fresh?
Our refridgeration products are created to reach internal temperatures of between 0 and 5 degrees celcius.
As the cold air falls and warm air rises, please place dairy products in the designated dairy compartments, which are at the base of the inside door.
This is the coldest part of the appliance, so keeping items there will help in keeping your items fresh for as long possible.
Please avoid putting dairy and perishable items on the mid or top end of the fridge, as this shortens the life of product.
If you do have any queries or concerns about the running temperatures of your appliance, you can purchase a fridge thermometer through our parts team on 0344 822 5225 or you can order online here.
Once you have a thermometer, we recommend you place it on the mid section of your fridge, leave it overnight and look at the readings the next day, be careful not to move the thermometer from its overnight position when looking at the readings.
If you require further help please call us on 0344 822 4224.
I have a frost free fridge freezers, but dairy items are freezing, can you tell me why?
It is extremely important that all dairy items are placed in the dairy comparment of your frost free fridge.
Keeping your milk on an upper shelves could both hinder the through put of cooled air around the appliance and also cause the food and milk to freeze as its exposed to air, which is coming from the freezer compartment.
If you require further help please call us on 0344 822 4224.
What temperature should my fridge be?
Your appliance is designed to be able to operate at temperatures ranging from 0.5 degrees in the coldest section and up to 5 degrees in the warmest.
As cold air falls and warm air rises, please store your food in its most appropriate section of the fridge (ie. dairy shelf for dairy products).
If you need to change the temperature (make it cooler), you can adjust the thermostat by a thicker portion or a larger number of the indicator mark. If food is going off a lot quicker than anticipated, please try increase the setting and making it cooler. We would recommend that the fridge is set to number 3 or pointed at the mid way of the indicator line.
If you require further help please call us on 0344 822 4224.
